6.3.0 Known Issues
This is a living document that will report Known Issues at the time of a release and add new issues as they are reported. This document will also share the patch plan for reported issues.
How to Use this Document
This document does not reflect all client cases submitted through Support and recorded in Salesforce. This lists reflects the cases that have been escalated to Engineering for further action. Client cases that have been escalated to Engineering will be in one of four categories:
SOH - Support Office Hours - tickets that are escalated where Support needs assistance from an Engineer to find a solution. Some SOH cases are moved into the queue for a bug fix. Some are closed through other means like a workaround, configuration change, etc.
QAQ - these are tickets escalated from Salesforce or SOH that likely need a bug fix. In this stage, Engineering is vetting the ticket information and verifying a bug fix is the right solution.
SUPPORTPRI - QAQ tickets get escalated to the SUPPORTPRI bucket when we’ve determined that a fix is required to solve the problem, the ticket information is good and we can reproduce the issue.
TC - Regression bugs logged by internal teams for a fix. These are typically low priority otherwise they would have been fixed before the release went out.
NOTE: If you, the Client, do not see one of your cases here that you believe needs to be escalated to Engineering, please reach out to your Support representative.
Issues Reported against TCE 6.3
(if reported on a 6.3 patch, it will be listed under the tracking code)
| Tracking Code | Reporter | Issue | Patch/Update | Release Date | Status |
| SUPPORTPRI-57949 | Internal | Numerical conditions for Assignee, Main Assignee and Contact are available in search view filters | SOP Manager 5.1.1 Patch 6 SOP Manager 5.1.2 |
4/14/21 TBS |
Released |
| SUPPORTPRI-59982 | Internal | CSM Setting > Clearing Filter on Firm, Office Tab is redirecting user to Connection Tab | TCE 6.2.8 Patch 1 TCE 6.3.2 |
5/13/22 6/11/21 |
Released |
| SUPPORTPRI-62637 | Client | Task/Expense codes are not deactivated after deselecting the checkboxes | TCE 6.2.8 TCE 6.3.3 Patch 15 TCE 6.3.4 Patch 2 TCE 6.3.5 Patch 1 TCE 6.3.6 |
4/1/22 6/20/22 2/15/22 3/10/22 4/29/22 |
Released |
| SUPPORTPRI-63212 | Internal | End date for Rate Request is not populating correctly | Not Scheduled | ||
| SUPPORTPRI-62899 | Client | Data sync is not happening for contact sub objects in a cluster | TCE 6.3.3 Patch 11 TCE 6.3.6 |
3/28/22 4/29/22 |
Released |
| SUPPORTPRI-61353 | Client | No data is shown in Matter Budget Insight for an invoice with tax | FMR 6.3.1 Patch 1 FMR 6.3.2 |
8/30/21 2/28/23 |
Released |
| SUPPORTPRI-59351 | Internal | Numerical conditions should not be available for Assignee, Main Assignee and Contact | Not Scheduled | ||
| SUPPORTPRI-58000 | Internal | SOP - CT Project, Contact - Duplicate Object Views being created during installation | Not Scheduled | ||
| SUPPORTPRI-57999 | Internal | SOP - Setup - Unable to delete any field from SOP Mapping and Unable to Navigate to next page of SOP Mapping | Not Scheduled | ||
| SOH-3835 | Client | Spinning icon in the middle of the screen when trying to open the interactive line items | Fixed with configuration change | ||
| SOH-3716 | Client | Cannot deploy TC 6.3 on websphere liberty 6.3.0 when using datasource | Solved with updated setup instructions | ||
| SOH-3396 | Client | Issue with the rule qualifier while creating validation rule | TCE 6.3.3 Patch 2 | 9/29/21 | Issue fixed in TCE 6.3.3 Patch 2 |
| SOH-3368 | Client | After upgrading TCE 6.2.2 to TCE 6.3, custom tool stops working | Fixed with configuration change | ||
| SOH-3155 | Client | Unable to drag email from the Outlook plugin to TC | Found that custom fields for Office and Outlook categories for Documents were missing | ||
| SOH-3152 | Client | Unable to draft email from the Outlook plugin to TC | Duplicate of SUPPORTPRI-61244 TCE 6.2.7 TCE 6.3.4 |
10/18/21 12/7/21 |
Released |
| SOH-2850 | Client | Cannot deploy TCE 6.3.0 on Websphere Liberty 6.3 when using datasource | Bouncy castle issue requiring modified 1.68 jar file | ||
| QAQ-6922 | Client | Help button in Documents tab goes to Home Page in Client Success Center | Resolved with Workaround | ||
| Workaround: Client is now accessing the tab through Global Navigation menu as a temporary workaround | |||||
Known Issues marked as Won't Fix
These issue were deemed low user path/low priority. If you see an issue in this list that affects your team, please contact TeamConnect Support.
| Tracking Code | Reporter | Issue | Patch/Update | Release Date | Status |
| SUPPORTPRI-60852 | Client | CSM Upgrade to Version 6.3 from 6.2.5 causes missing custom messages | Issue no longer present after upgrade to CSM 6.3.1 | ||
| SOH-3903 | Client | Production instance went down with too many redirect error pages | Won't Fix - No longer occurring | ||
| SOH-3863 | Client | Unable to Edit, view Recently Viewed records | Won't Fix - No longer occurring | ||
| SOH-2990 | Client | Unable to update the default rates details through XML script in the contacts | Feature Enhancement - Not a Bug | ||
| QAQ-7371 | Client | Issue with line item date | Closed - Ticket lacking enough detail | ||
| QAQ-6914 | Client | Maintenance window not working | Closed - Duplicate | ||
| QAQ-6779 | Client | CSM Upgrade to Version 6.3 from 6.2.5 missing custom messages | Closed - Duplicate |