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Mitratech Success Center

File Upload and Multi Upload Supported file types

File upload fields are pivotal in allowing end users to attach documents throughout a workflow. Learn the difference between each field and get a sneak peak as to how these features might be used within notifications and email responses.


File Upload and Multi Upload Form Fields

File upload and Multi upload are the form fields that allows users to upload files to the form. In the above video tutorial we have provided the steps to upload.

  • ·File upload field: Allows users to upload a single file into the form.

  •  Multi upload field: Allows users to upload multiple files at a time into the form.



Supported file types:
































  • Files uploaded in the form are displayed under the Documents tab > Uploaded Files on the Audit Trail (Audit Trail access required)

  • If an unsupported file format is attempted to be uploaded, the "Error uploading file" message will display.


Note: This error message will display if the file name contains an unsupported character as well. File names must NOT include the following characters: Dollar Sign '$'


  • Sometimes uploaded documents will show up in the Audit Trail (View History) but not in the "Documents" section under Actions on the dashboard. In this scenario, it should be checked to see if the user who uploaded the file is still an active TAP user - if the user is not active then the file won't be seen under Documents.


Size limits:

  • Upload file and multi upload maximum file size permitted is 100 MB, if we try to upload a bigger file more than 100 MB the below error is received. Multiple files of size 100MB is allowed as there is no overall file size limit set, but uploading bigger size files can cause latency in processing the workflow.



  • When sending a file as an attachment to a notification there is a 25MB maximum. If a file size, or combination of files, exceeds 25MB, an "email could not be sent" error will be received.