When you add a matter to eCounsel or edit an existing record, data synchronization may have a short lag time.
Data is automatically refreshed with a default sync time of 5 minutes for new matters and 15 minutes for any other updates. However, data can manually be refreshed at any time. For example, a user may want to add a document to the Document Vault immediately after adding a new matter to eCounsel.
To refresh the data:.
- Click the Refresh icon on the document Metadata card.
- Select the type of refresh:
- A Quick refresh updates the system with only new matters and new objects.
- A Full refresh is required if security updates have been made to existing records.
On-premise installations can now modify default Document Vault refresh times using the Windows Registry (for M-Files Web client only).