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Mitratech Success Center

Overview Of Functionality

This software package is used to manage general incidents which occur in the organisation.

It provides a generic framework for establishing the context, identification, analysis, evaluation, action, monitoring and communication of incidents.

Functionality

OpRiskControl Incident Manager manages data by incident type, the asset/area affected, the location, department function, project and division. Incident management is assigned to a contact, incident owner or supervisor, and any remedial action is assigned to the responsible person or external party.

Reports can be created to show the incidents and to monitor controls and action progress. The package has a Reporting Wizard and Charting Wizard with powerful graphical charting capabilities.

Context View of Incidents

Each user may edit their Context Profile to set the default Incident Search criteria. From that point on they only see Incidents in their context. When they run a report or display an Incident matrix, they only see their section’s Incidents and Actions. However, if they wish to see the Incidents from another department, they can override their context to view other Incidents. To block this override completely, see “Role Based Security (RBS)” below.

Security – Single Sign-on

Incident Manager uses Windows authentication to validate users' access to the application – there is no need to set up different access control mechanisms.

Role Based Security (RBS)

Incident Manager supports Role Based Security which means Roles are created and then users are assigned to the Roles. It is then easy to change a user’s Role if they get promoted or move departments or divisions. System users will gain access to programs and data as allowed by the Role to which they belong. A user may have multiple Roles such as Finance Department User and Audit Department Officer.

Approval Process

Incidents can be first given a status of Input and are then not formally included in the system until an authorized user verifies them and updates their status to Active.

Report Wizard

The Report Wizard starts with basic report structures and then allows the user to select the data they want to report on, the data columns they want to see, the sort order, and the number of records they want to print.

Charting Wizard

In a large organisation, senior executive need to know where the most extreme Incidents have occurred. Incident Manager has many charts that provide information by Division, Business Unit, Asset, Location and Incident Type. Chart types may be column, pie, bar or X-Y plots.

 

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