Manage Existing Users
Once users are in the system, you can manage their basic profile either via Mitratech HQ or the individual products.
To manage via Mitratech HQ:
Navigate to the user’s section:
Select a specific user
Make the appropriate edits and save changes.
User Permissions
Admin access turns on additional features to manage users and the organization’s authentication method. Keep in mind that this role is independent from the individual products.
Editing a user in the individual products
Mitratech HQ also provides a shortcut to navigate to the individual products to manage specific user attributes, such as role. The link can be found within the user’s profile, under the “application access” option.
User Deactivation
When users are deactivated, they will no longer access Mitratech HQ.
User deactivation vs application access
Users can be deactivated to remove access completely or individual products can be disabled so the user still has access to some of them. When a product is disabled, it won’t appear on the product switcher/9 box grid. Their data will be kept in the systems until further action is taken by an admin to delete them directly from there.
To delete a user permanently from Mitratech HQ, please reach out to our support team.
FAQ’s related to user management
Is the role on Mitratech HQ applicable to the individual products?
No, the role field on Mitratech HQ is independent from the individual products, meaning, a user can be an administrator in HQ and have basic roles for the connected products.
What are the user fields that are synced between the products and Mitratech HQ?
Mitatech HQ syncs the users full name and email with the individual products. When adding a user from HQ, some additional information is needed in the individual products, such as “role”. HQ fills this additional information using defaults; for “role” specifically, the lowest role is chosen. You can navigate to the individual products to update the default fields. Review the “Manage Existing Users” article to learn more.
You can also choose to manage users directly from the individual products. Only their name, last name, email and timezone will be synced with Mitratech HQ and the rest of their information will remain available in the products.
Will my 3rd party integrations be affected by Mitratech HQ?
If you have integrations enabled for Trakstar Hire, they shouldn’t be affected as it is a one way integration (you push data from Hire to those systems).
Questions? Reach out to our Support team here!