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MFA

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Multi-factor authentication (MFA) adds an extra layer of security to your account by requiring multiple forms of verification before granting access.

MFA combines 2 or more independent factors, such as:

  1. Something you know (a password or code)

  2. Something you have (a smartphone)

  3. Something you are (fingerprint or face recognition)

Mitratech HQ supports registering your smartphone and/or getting a code via email so your account can be more secure. Unauthorized access becomes significantly harder, even if your password is compromised.

This article will guide you through the setup process of each method. The log in steps can vary depending on the settings configured by the company administrator. 

Enabling MFA as an administrator

MFA can be enforced at the company level by an administrator. The log in steps will vary depending on the number of channels selected. Administrators can provide options to only register an authenticator app, request an email code, or both.


Regardless of the configuration, users can opt to register a smartphone within their profile at any time.
 


End user experience 

Adding a Smartphone  

  1. Log in with your email and password

  1. Download an authenticator app

  1. A smartphone can be registered through a QR code or secret key, depending on the authenticator app settings

  1. Once the device is registered, a 6-digit code needs to be added to authenticate the user

  1. If the code is valid, access to Mitratech HQ will be granted.

 

Using an email code 

Alternatively, users can request a code to be sent to their email to log in to Mitratech HQ.

  1. Login using email and password 

  1. A code will be sent automatically to that email address 

A code will be sent to the email address that was used in the login screen




 

After the code is added, users will be redirected to the Mitratech HQ dashboard.
 

Managing MFA device from profile

Regardless of the MFA channels the administrator has enabled (smartphone and/or email), users are able to configure a device under their profile settings to add extra security to their account.

  1. Locate the option to add a new device under “MFA verification” 

  1. Download the authenticator app and register a smartphone through a QR code or secret key

After the device is registered, it will request a code to verify the user

All set. Now the code will be requested upon the next login.

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