Notice Customizations Setting
When the Display Custodian Portal Link in All Hold Notices toggle is turned ON, users will be required to add a link to the custodian portal (via a variable). When the toggle is turned off, a link to the custodian portal is not required to send out a hold.
To turn this stetting on
Navigate to System Settings > Notice Customizations to edit this setting. Turn this toggle on to ensure the link to the custodian portal is attached to all hold notice emails. This link will not be added to escalation emails or custodian reminders.