Questionnaire Mandatory

From the left pane options,  go to System Settings →  Response Page. In this page, enable the toggle ‘Responses to questionnaires are mandatory for custodian compliance to a Hold’.


As a custodian, Go to My Hold → My Active Holds. From the list of Holds, click on the response ‘Not yet responded’ for a hold.

In the Notice Response tab, users can see the Save and Continue button instead of the submit button.

In the Questionnaire tab, users can enter the responses and choose between Save for Later or Submit.

If you choose the Save For Later option in the questionnaire tab, the questionnaire will be saved but won't be submitted.  And so the My Active Holds page will display the response status as Not yet responded.

Also the Questionnaire response will reflect as Not Submitted as the questionnaire hasn’t been submitted:

If you choose the Submit option in the questionnaire tab, the questionnaire will be submitted along with the hold response. And so the My Active Holds page will display the response status as Yes and the Questionnaire status as Completed.

And so the Questionnaire response will reflect the history of responses submitted by the custodian:

Unless the custodian completes the mandatory questions on the questionnaire, they are marked as not responded for the particular hold, and so gets all the associated nonrespondent reminders for the hold.