Skip to main content
Mitratech Success Center

Troubleshooting

If, after completing the installation, the setup template does not automatically display or the Lawtrac option does not appear on the menu bar, perform the following tasks:

  • Ensure Microsoft Visual Basic application and Microsoft Visual Studio 2010 Tools for Office Runtime are installed and listed in Programs and Features. If they are not, you need to install the programs; uninstall Lawtrac Connect, and reinstall.
  • Ensure the Lawtrac Connect add-in is enabled in Microsoft Outlook.
    • Outlook 2007
      • Tools
      • Trust Center
      • Add-ins
      • Verify that the Lawtrac Connect Add-in is listed under Active Application Add-ins
    • Outlook 2010
      • File
      • Options
      • On left sidebar, click Add-ins
      • Verify that the Lawtrac Connect Add-in is listed under Active Application Add-ins

If Lawtrac Connect Add-in is listed under Inactive or Disabled, highlight the add-in and click Go. Check the box next to Lawtrac Connect Add-in and click OK. Select File | Exit to close Outlook and then reopen.

  • Was this article helpful?