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Mitratech Success Center

Support

This page contains the Lawtrac Version Lifetime Matrix and Lawtrac Support contact information.

 

Contact our Support Team

If you have any questions or require assistance with the installation process, feel free to contact the Lawtrac Support department at lawtracsupport@mitratech.com or call us at +1 888 784 7224, then press 3.

For further information on Lawtrac, please visit the Mitratech Lawtrac page. 

 

Support Lifetime Matrix (by Version)

Major Release
Current Lawtrac Version
Support Lifetime
4.0 4.3.1 Full Support
4.0 4.3 Full Support
4.0 4.2.2.13 Full Support
4.0 4.1.2 Full Support
4.0 4.0.9 Extended Support
3.0 3.7.5 Extended Support

Full Support is provided for whichever scenario provides greater support to the client:

  • the current and major release version
  • 2 years following the purchase date of any product

Extended Support is provided for clients whose product is no longer eligible for Full Support, provided that they have paid the annual maintenance contract and the product has not reached End of Life.