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Mitratech Success Center

Unable to display a large amount of text in Hold Message

All the data entered in the Hold message is not displaying on the hold administration screen. To resolve this issue the follow the steps must be performed by your company's Web Administrator:

  • Login to the ColdFusion Administrator
  • Select Data & services
  • Select Data Sources
  • Select the Datasource name
  • Select Show advanced settings
  • Ensure the following option is selected\enabled: 
  • Enable long text retrieval (CLOB)
  • Click Submit
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