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Rate Request Statuses

This section defines the possible Rate Request statuses.

Rate Request Status


What does it mean/what to do

Not Submitted The rate request has been created but not submitted. The client does not see a request until you submit it. Click Submit from the Rates Request page to submit a request.
Pending Client Retrieval The rate request has been submitted, but the client has not viewed it. Client should normally receive your rate requests shortly.  If this status lasts more than a few hours, contact Mitratech Support
Pending Client Approval The client has received the request that you submitted, and is reviewing. You can view the status change of your rate request later, or contact your client to check on the progress of the approval process.
Approved The client has approved the overall rate request. There may be adjusted rates or rejected rates.  Review the rate request details for more information.
Rejected The client has rejected the overall rate request. You can click on the Rate Request to view the details (such as rejection reason).  Create a new rate request to submit new rates.
Canceled (Pending Client Synchronization) Cancellation is pending until the client's system syncs with Collaborati. You can view the status change of your rate request later.
Canceled The cancellation status has synced with the client's system. The rate request can be reviewed or deleted or submitted.
Error An error can occur after the client approves the request if something in the request conflicts with the client's system. After an error occurs, the client can update the system and approve the request again, or you can cancel the request.

Note: Clients are able to approve or reject a rate requests in its entirety (i.e. a collection of submitted rate codes), or per code/line item. If rejected, the rate request is sent back to Collaborati for revision.

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