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INSZoom:-How do I add MS letter templates

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This article will guide you on how to add MS letter templates within Knowledgebase.

MS Letter Templates 

Follow the below steps to add MS letter templates:

  1. Navigate 'Setup' (left menu) and click 'Knowledge Base'.
  2. Select 'Letter Templates(MSWord)' under 'Support Letter Templates'.
  3. Click on 'Add'
  4. Update the 'Name' and browse the Document.
  5. Click 'Save'