Resetting Client/Vendor Administrators Passwords

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Use Admin: View Users to change the settings of administrator accounts for clients and vendors. You can also change and configure the admins' passwords and lock or unlock the accounts.

Admin View Users webpage

To edit an admin account:

Login to the Corridor Site Admin portal. Append /admin to the Corridor URL.
On the Welcome to Corridor Site Admin Page, click on User Account Management.
There are four tabs which are described in the following table:

Tab	Description
Vendor List	Admins for vendors. Search for an admin by law firm or login name.
Client List	Admins for clients. Search for an admin by client or login name.
Owned by Vendor Accounts List	List of vendor accounts. Search for a vendor account by login name or by law firm.
Owned by Client Accounts List	List of client accounts. Search for a client account by login name or by client.

4. Select the login name that you need to edit.

5. Edit the login name attributes. The way to update the login name attributes are as follows:

Form to edit login name

Attribute	Description
Name	Enter the login name's full name.
Status	Set the login name as active or inactive.
Username	You can change the username (login name).
New Password/Confirm Password	Change the password and confirm. The password must align with the password policies.
User Must Change Password At Next Logon	Check if the login name must change the password the next time it logs in. This overrides the password policies.
Password Never Expires	Check if the password never expires. This overrides the password policies.
Lockout	You can unlock a login name or lock a login name.
Lockout Reason	Provide a reason for locking the login name.
Phone	Edit the phone if needed.
Fax	Edit the fax if needed or leave it blank.
Email	Edit the email if needed.
Expiration Date	Enter an expiration date if needed.

6. Click Submit.