Handling PDF Invoices with "File Error" Status
This articles details you about how to handle PDF invoices with File Error Status after uploading a PDF Invoice.
As discussed earlier, Collaborati provides various statuses for uploaded PDF invoices. For PDF invoices marked with a "File Error" status, user intervention is required to review and address the issue.
To review a PDF invoice with a "File Error" status, follow these steps:
- Click the File Error hyperlink associated with the invoice. You will be redirected to the File Errors page.
-
On the File Errors page, users can access additional details and download relevant error reports:
-
Error Report: Click the Download Error Report link to download a text file containing detailed information about the errors.
-
Error Description: Review the error description displayed directly on the screen for a quick overview.
Possible error message that users receive on File error screen:
| Scenario | Error Message |
| PDF Invoice uploaded with existing Invoice number. | Error: Invoice (Invoice Number) is a duplicate of an existing invoice record with the same Invoice Number and Type. Please make the appropriate changes to the PDF Invoice before uploading it again. |
| Invoice Line items with different tax rates. | Invoices with US Taxes cannot have more than one tax rate. |
| PDF processing failure due to AI Issue. | Last try was unsuccessful. Please try to upload the PDF again. |
| PDF Authentication token not correct | Last try was unsuccessful. Please contact support for assistance. |
| Upload PDF Invoice Deleted | This invoice record is no longer in the system. |