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Mitratech Success Center

Invoice Discount Amount Contains Invalid Value or Tax Contains Invalid Value

These error messages might occur while creating a manual invoice in the 'Taxes & Discounts' page when you insert a discount or tax value. 

You can follow these steps to resolve this issue:

  1. Clear cache and browser history (see steps below)
  2. Login to Collaborati
  3. Click on the Preferences (top right)

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  4. Change the Locale to "English (United States)" and save

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  5. Logout and Login again
  6. Try to create your invoice

 

CLEARING THE CACHE

  1. Here are the steps that you can follow to clear the cache for Internet Explorer.
  • Please click on CTRL+F5 on your keypad, (this may flash but it is ok)
  • OR
  • Click on the Gear or Tools
  • View the Internet Options
  • On the General tab, click Delete under Browsing History in the Internet Properties dialog box

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  • Delete Browsing History dialog box, click to clear the history, and then click Delete.

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2. Here are the steps that you can follow to clear the cache for Firefox.

  • Click on the “History” Menu
  • Select the “Clear Recent History"

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  • Click on "Clear Now"

PLEASE NOTE:  You must close your browser and re-open for these changes to take effect.