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Mitratech Success Center

Client Matter ID Error

Quick guide describing how to resolve the "CLIENT_MATTER_ID ___ is invalid" error within Collaborati. Example: CLIENT_MATTER_ID "DISP-000001" is invalid. ID must be client authorized.

If you have received the error such as this:

CLIENT_MATTER_ID "DISP-000001" is invalid. ID must be client authorized.

this message indicates that a Matter number or ID has been used that does not match or does not exist in the client authorized matter list or there is a typo in the matter ID/Number in the LEDES file.

The CLIENT_MATTER_ID must match the Matter Number stored in Collaborati.

To locate the list of matters for your client, follow these steps:

1.         Click “Clients” in the top menu bar

2.         Choose your client

3.         Click the fifth icon from the top on the left navigation menu ("Matters")

OR

1. Click “Matters” in the top menu bar

2. Filter by your client’s name

Note: Make sure to clear out extra information in the Search Filters that could prevent you from finding your matter.

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