Skip to main content
Mitratech Success Center

Client Support Center

Need help? Click a product group below to select your application and get access to knowledge articles, webinars, training content, and release notes or to contact our support team.

Authorized users - log in to create a ticket, view tickets status and check your success plan details.


Troubleshooting Error: Browser error/DataTables Warning: Ajax error

Tips for troubleshooting error: Try clearing the cache (browsing history) then close your browser and re-open the browser. Try a different browser, such as Chrome, Firefox, or Internet Explorer. Try changing the Locale setting. Otherwise, work with Support team to use developer tools (Inspect Console) and check the logs there.

Clearing the Cache:


  1. In the browser bar, enter:
  2. At the top of the "Clear browsing data" window, click Advanced.
  3. Select the following:
    • Browsing history
    • Download history
    • Cookies and other site data
    • Cached images and files

    From the "Time range" drop-down menu, you can choose the period of time for which you want to clear cached information. To clear your entire cache, select All time.

  4. Click CLEAR DATA.
  5. Exit/quit all browser windows and re-open the browser.


  1. From the History menu, select Clear Recent History.

    If the menu bar is hidden, press Alt to make it visible.

  2. From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything.
  3. Next to "Details", click the down arrow to choose which elements of the history to clear; to clear your entire cache, select all items.
  4. Click Clear Now.
  5. Exit/quit all browser windows and re-open the browser.

Microsoft Edge

  1. In the top right, click the Hub icon (looks like star with three horizontal lines).
  2. Click the History icon (looks like a clock), and then select Clear all history.
  3. Select Browsing history, then Cookies and saved website data, and then Cached data and files. Click Clear.
  4. After the "All Clear!" message appears, exit/quit all browser windows and re-open the browser.

Internet Explorer 11


On January 12, 2016, Microsoft ended support for Internet Explorer versions prior to version 11 . It is strongly recommended that you upgrade to a new operating system if your current system does not support Internet Explorer 11.

  1. Select Tools > Safety > Delete browsing history....

    If the menu bar is hidden, press 'Alt' to make it visible.

  2. Deselect Preserve Favorites website data, and select:
    • Temporary Internet files or Temporary Internet files and website files
    • Cookies or Cookies and website data
    • History
  3. Click Delete. You will see a confirmation at the bottom of the window when the process is complete.
  4. Exit/quit all browser windows and re-open the browser.

Try a different browser, such as Chrome, Firefox, or Internet Explorer

Changing the Locale:

  1. login to Collaborati
  2. click on the Preferences (on the top right of any page)
  3. change the Locale to "English (United States)" or "use browser locale" and click save


COLL LOCALE1 preferences.png


COLL LOCALE1Alocale.png

Investigate browser errors (Inspect/Console) with the Support team:

In the Browser, right click and choose the "Inspect" option


Go to : Console


See if there are any errors there.  The Support team should review the logs.


Also, suggest the following:
*Right click anywhere on the page, click on inspect, go to console and enter the following command: localStorage.clear() and press enter

          * *


  • Was this article helpful?