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Mitratech Success Center

Collaborati: Timekeeper ID Error/TK Authorization (TIMEKEEPER_ID is Invalid)

This article contains information on how to fix common timekeeper errors.

To check your timekeeper authorizations, please follow these steps:

  1. Click “Clients” on the top menu bar
  2. Choose client.
  3. Click the third icon from the top on the left navigation menu (“Timekeepers”).

You will then be able to see your timekeepers as “Authorized” or “Pending Client Authorization”.  If a timekeeper is “Pending Client Authorization” for an extended period of time, please contact your client. 

Note: The TIMEKEEPER_ID in your LEDES file must match the Timekeeper ID stored in Collaborati and the Timekeeper must be "Authorized" by the client.

If the timekeeper is showing as “Unauthorized”, you may need to contact your client to find out why the timekeeper was Rejected and then resubmit the timekeeper for authorization.

 

 

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