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Mitratech Success Center

Collaborati: Firms can not submit any invoice to an ‘Inactive’ client

If you are trying to create an invoice and are unable to select the client from "Bill Invoice to" drop down, it might be because the client is 'Inactive' in Collaborati.

 

Collaborati-InvoiceForInactiveClient-1.jpg

 

Thus, you will not be able to create any invoice for an 'Inactive' client.

 

A LEDES file upload will also not be possible as it will show the below error:

 

Collaborati-InvoiceForInactiveClient-3.jpg

 

Also, you will not be able to submit a "Ready To Submit" invoice. On clicking the 'Submit' button, below error message will appear:

 

 

Collaborati-InvoiceForInactiveClient-2.jpg

 

 

Solution:

Contact Collaborati Support at 'collaboratisupport@mitratech.com' to confirm the next steps.

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