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Error: The invoice cannot be submitted with zero tax rate for taxable item

Error: The invoice cannot be submitted with Zero tax rate for taxable items. This error only affect invoices with the Tax Type US.

COLL-ERROR Zero Tax Rate1.PNG

Solution:

(1) Either the Tax Rate should have a valid number (Value must be between 0 and 100.)

COLL-ERROR Zero Tax Rate2.PNG

OR

(2) the Line Item should NOT have the Taxable Item box checked.

COLL-ERROR Zero Tax Rate3.PNG

Line Item should not have the Taxable Items box checked.

Follow the steps below to correct line items:

1. Review Line Items to see if any of the Lines include the words "Taxable". To remove the Taxable Item

COLL-ERROR Zero Tax Rate4.PNG

2. Click Edit Line Items

COLL-ERROR Zero Tax Rate5.PNG
3. Click the Pencil on the right side of the Line Item

COLL-ERROR Zero Tax Rate6.PNG

4. Uncheck the box marked Taxable Item

5. Click OK

COLL-ERROR Zero Tax Rate7.PNG