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CMO R29 Release Notes

This document details the resolved issues that are included in the CMO R29 Web Maintenance and Mobile Maintenance Projects.



Welcome to the CMO Compliance R29 Release Notes.

This document details the client-reported issues that are included in the CMO Web Application R29 maintenance release. The following Release Notes cover resolved issues in the Web Application, as well as the mobile Andriod, iOS, and Windows apps that affect users on Update 25 and Version 16.0. The individual tickets will detail the applicable versions.

Visit the Client Success Portal at to view supplemental CMO Help Articles.


Resolved Issues    

This section describes the issues that are resolved in the CMO Compliance R29maintenance release. Each resolved issue is documented in the format:

  • A description of the issue
  • Internal tracking code
  • Salesforce case number, if applicable
  • Affected Version


Web Application

Issue: Default Finding text with count was not displayed for "Root Cause Analysis" widget.
Tracking code: CW-4533
Support Case: 2018-0710-463103

Issue: The Label Counts widget did not pull the correct values from the drop-down menu.
Tracking code: CW-12741
Support Case: 2018-1004-481264

Issue: Errors occur when attempting to delete a Form from the cog wheel menu.
Tracking code: CW-18709
Support Case: 2019-0408-519473

Issue: When trying to import a .cmo file containing event status and categories, the user is shown a warning "Every Dependency has to be mapped to a different item", and was asked to change the mappings even if the mappings were correct. 
Tracking code: CW-18738
Support Case: 2019-0409-519668

Issue: Standard reports, like the Actions report, were taking significantly more time to generate after user upgraded from v15.02.25 to 16.0.
Tracking code: CW-20424
Support Case: 2019-0529-529842

Issue: "Event Total by Grouping" Widget should only displayed completed events, when it should have displayed complete and incomplete events. 
Tracking code: CW-20491
Support Case: 2019-0529-530157

Issue: Filters were not selected the first time they were clicked. Users had to click them twice in order to select the filter. 
Tracking code: CW-20799
Support Case: 2019-0604-531253

Issue: When importing an Excel sheet, the Custom field imports incorrectly and results in an error. The imported information did not appear on the Obligation tab as intended.
Tracking code: CW-18799
Support Case: 2019-0314-513874


iOS Mobile App

Issue: Installation and sync issues occured when client installed a version of the app that had an expired certificate. No warnings appeared when user tried to sync which caused user to waste an hour attempting to sync.
Tracking code: CMM-18358
Support Case: 2019-0125-503001

Issue: The Submit Workflow button became inactive when there was a workflow change. Users had to close and reopen the workflow in order to reactivate the Submit button.
Tracking code: CMM-18922
Support Case: 2019-0515-527367


Android Mobile App

Issue: The application hangs and eventually crashed when the Jump to Add Finding or Add Action option was selected in a form response configuration. 
Tracking code: CMM-20127
Support Case: 2019-0617-534376

Issue: Initial sync was taking 15+ minutes. 
Tracking code: CMM-20280, CMM-20128
Support Case: 2019-0617-534392

Issue: Error message "There are not answered mandatory questions" occurred when the only "mandatory question" was the ICWS response. User was unable to submit the workflow due to this error.
Tracking code: CMM-20124
Support Case: 2019-0617-534428

Issue: The search bar did not work correctly when creating new events. User could not search for Org Units or Entities when creating a new Event. 
Tracking code: CMM-20125
Support Case: 2019-0617-534416

Issue: Search boxes for Org Units and Entities were unresponsive while creating a new incident report. 
Tracking code: CMM-20806
Support Case: 2019-0715-539828

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