Matters can also be categorized according to a "Business Hierarchy" (Product and Division; or Type4 and Type5). Each of these areas can have multiple levels. Most companies use at least one level of the Business (Type5) Hierarchy. How, and even whether, the other areas are used varies greatly among Lawtrac customers.
The word "matter" is used extensively in this user guide, but your site administrator may have changed that label. Your company may be using "contract" or another term to describe the type of records you’ll be tracking within Lawtrac.