Matters are categorized according to a three-tiered "Legal Hierarchy" (Type, Keyword, Issues). Some of the customization is related to this Legal Hierarchy. Different matter types may require different handling. You may see different fields and different options; the levels of the Legal Hierarchy may have different labels on your site. Within this user guide, we sometimes use their database names (Type1, Type2, Type3) for clarification so the site administrators can more easily prepare reports and perform database management tasks.