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Mitratech Success Center

Client Support Center

Need help? Click a product group below to select your application and get access to knowledge articles, webinars, training content, and release notes or to contact our support team.

Authorized users - log in to create a ticket, view tickets status and check your success plan details.


Key Personnel Homepage

View the page you see first when logging into Lawtrac.

The homepage displays all open and closed matter records to which you are assigned. Requests that have been accepted, rejected, or are pending are also listed.

Click on the table headings in bold to sort your list.

Lawtrac Home Page: Key Personnel

In the My Matters and My Requests tables, click on the matter or request number to be directed to that matter record or request information page.

Click on the text in the Type column to open a search tool at the top of the page. This search tool queries for matter records within a specific period of time. Use the calendar icon to select a date from the calendar.

Search Tool: Time Period

Located on the right side of the page you can find your upcoming events, which include notifications from your assigned matter records if you have been allowed notification permissions. Click on the event title to navigate to that matter record or event information.

Announcements and notifications are located here as well, as set up by the site administrator. These notices could be anything from general announcements to instructions and reminders.

Click Submit New Request to create a request for such things as contracts, approval for an issue, claim numbers, etc. Any requests made here show up on your homepage, where you can review them, and they also show up in your key personnel user profile for the in-house Legal team and site administrators to view.

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