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Mitratech Success Center

Client Support Center

Need help? Click a product group below to select your application and get access to knowledge articles, webinars, training content, and release notes or to contact our support team.

Authorized users - log in to create a ticket, view tickets status and check your success plan details.

 

Access the Audit Log to View System Activity

Yes, there is an audit log that documents all user actions in Collaborati. The User history is available for 180 days.

To access the audit log

  1. Select the "Admin" in the top menu bar from anywhere in the application.
  2. Click the "History" sub-navigation link.
  3. Click "Select Office" to choose the correct Office from the dropdown menu.
  4. (optional) You can filter the history display by selecting from one or more of the following drop-down lists:
    • Date From—The date of event occurrence started.
    • Date To—The date of event occurrence ended.
    • Type—Select from Any: Error - displays critical issues; Warning - displays issues that are not critical; Information - displays general events.
    • Category—Select from ClientOffice, Office, Project, Timekeeper or User.
    • Client—Select a client to view related events.