RETRIEVING A DESIGN SNAPSHOT FROM TEAMCONNECT and PROVIDING PRODUCTION INSTANCE VERSION INFORMATION

In the setup screen, go to Tools and select ‘Design Snapshot’

Enter a Note and click on ‘Create Snapshot’

This will create a zip file with all of the design elements (no data):

The zip file is located in the ‘Top Level-> System -> Design Versions’ folder:

This file can be checked out to your desktop and then emailed/ftp’d/unzipped/etc.

PROVIDING PRODUCTION INSTANCE INFORMATION FROM THE UI

Choose Admin (must have administrative rights to do this).

Choose About

Take a screen shot of the Instance Information block (example below) and send this screen shot to the Upgrades Included team.