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Troubleshooting Search Views

This table explains solutions for possible problems with search views.

Search View Troubleshooting Tips

Possible problems

Possible solutions

The search view states that the search results display is not configurable, and I cannot define the necessary columns to display the matching search results for the end users.

You are likely to encounter this issue in either contact or appointment search views. If on the General tab of the search view in the contact or appointment search view, Card or Calendar display type is selected, you are unable to change the display of search results.

To customize the display of appointment of contact search results, select Tabular in the Results Display Type drop-down list on the General tab of the search view.

The Results tab or the displayed records section of the object's search screen in the end- user interface fails to have hyperlinks to the records.

Make sure that on the Results Display tab of the corresponding search view, the Object Link system display key is added.

The column width specified on the Results Display tab of the search view fails to take effect on the corresponding Results tab or the displayed records section of the object's search screen in the end-user interface.

If the total percentage of all columns does not equal 100%, the system may automatically resize the column to fit the contents, ignoring your settings.

 

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