6.3.6 Known Issues
This is a living document that will report Known Issues at the time of a release and add new issues as they are reported. This document will also share the patch plan for reported issues.
How to Use this Document
This document does not reflect all client cases submitted through Support and recorded in Salesforce. This lists reflects the cases that have been escalated to Engineering for further action. Client cases that have been escalated to Engineering will be in one of four categories:
SOH - Support Office Hours - tickets that are escalated where Support needs assistance from an Engineer to find a solution. Some SOH cases are moved into the queue for a bug fix. Some are closed through other means like a workaround, configuration change, etc.
QAQ - these are tickets escalated from Salesforce or SOH that likely need a bug fix. In this stage, Engineering is vetting the ticket information and verifying a bug fix is the right solution.
SUPPORTPRI - QAQ tickets get escalated to the SUPPORTPRI bucket when we’ve determined that a fix is required to solve the problem, the ticket information is good and we can reproduce the issue.
TC - Regression bugs logged by internal teams for a fix. These are typically low priority otherwise they would have been fixed before the release went out.
NOTE: If you, the Client, do not see one of your cases here that you believe needs to be escalated to Engineering, please reach out to your Support representative.
Issues Reported against TCE 6.3.6
(if reported on a 6.3.6 patch, it will be listed under the tracking code)
| Tracking Code | Reporter | Issue | Patch/Update | Release Date | Status |
| SUPPORTPRI-65678 | Client | Slow performance of custom search when using interactive grids with multiple dropdown fields that have numerous values | TCE 6.3.6 Patch 5 TCE 6.3.5 Patch 21 |
10/31/22 12/29/22 |
Released Released |
| TC-43462 | Client | Slow performance of invoice details line item grids when using interactive grids on large invoices | TCE 7.0 Patch Bundle 1 | 12/5/22 | Released |
| SUPPORTPRI-65679 | Client | Invoice > Adjustments > Rounding Issues and incorrect 'Adjustments' amount in Invoice Summary if the user adjusts the 'Amount' by calculating a percentage of the amount and reducing it by that amount | TCE 6.3.6 Patch 6 | 11/30/22 | Released |
| SUPPORTPRI-65460 | Client | Exporting search results gives error for currency field in involved party of the dispute | TCE 6.3.6 Patch 5 | 10/31/22 | Released |
| SUPPORTPRI-65446 | Client | Documents being uploaded on object records getting certain characters renamed | TCE 6.3.6 Patch 5 | 10/31/22 | Released |
| SUPPORTPRI-65168 | Client | Unable to view logs from a different node when running a clustered setup | TCE 6.3.6 Patch 4 | 9/30/22 | Released |
| SUPPORTPRI-64735 | Client | 'View Scheduled Actions Folder' button not navigating to the Scheduled Actions folder | TCE 6.3.6 Patch 2 |
7/29/22 |
Released |
| SUPPORTPRI-63979 | Client | "Start date must be before end date" message is displayed in Scheduled action Rule 'Action' page even with no end date | Not scheduled | ||
| SOH-4134 | Client | SOPs retrieved one at a time with no PDF generated | Fixed with SUPPORTPRI-66160 SOP Manager 5.1.0 Patch 3 |
1/20/23 |
Released |
| SOH-4128 | Client | Upon trying Global Search, throws 'An HTTP line is larger than 4096 bytes' error in UI | Resolved- Workaround | ||
| SOH-4047 | Client | Global Search indexing log is failing with index not found | Resolved by reindexing Elasticsearch | ||
| SOH-3934 | Client | While performing Mass edit, users are mislead to internal server error page | Resolved thru rule improvements | ||
| QAQ-8622 / SUPPORTPRI-57999 | Client | Cannot delete field from SOP mapping - null message is being displayed | Not Scheduled | ||
| QAQ-8634 | Client | Sum not working in exported excel sheets for invoices because the field type is set to general instead of currency | Fixed with SUPPORTPRI-65990 TCE 6.3.6 Patch 8 |
1/30/23 |
Released |
| QAQ-8549 | Client | Search View Tabs do not match order in Setup | Fixed with SUPPORTPRI-66354 TCE 6.3.6 Patch 8 |
1/30/23 |
Released |
| QAQ-8553 | Client | Invoice > Adjustments > Rounding Issues and incorrect 'Adjustment' amount in Invoice Summary if the user adjusts the 'Amount' by calculating a percentage of the amount and reducing it by that amount | Fixed with SUPPORTPRI-65679 TCE 6.3.6 Patch 6 |
11/30/22 |
Released |
| QAQ-8490 | Client | Documents being uploaded on object records getting certain characters returned | Fixed with SUPPORTPRI-65446 TCE 6.3.6 Patch 5 |
10/31/22 |
Released |
| QAQ-8474 | Client | Exporting search results gives error for currency field in involved party of the dispute | Fixed with SUPPORTPRI-65460 TCE 6.3.6 Patch 5 |
10/31/22 | Released |
| QAQ-8456 / SUPPORTPRI-65357 | Client | The page action Button "Change Phase" is showing phase names out of grid and not showing horizontal scrollbars | To be scheduled | ||
| QAQ-8355 | Client | Unable to view logs from a different node when running a clustered setup | Fixed with SUPPORTPRI-65168 TCE 6.3.6 Patch 4 TCE 6.3.3 Patch 25 |
9/30/22 |
Released |
| Workaround: Click the download button and get logs for both nodes in the zip file. | |||||
| QAQ-8294 | Client | Issue with color profile after upgrade | Change in heading font, html UI elements break when minimizing | Closed - Workaround | ||
| Workaround: Issue resolved when client reuploads .less file | |||||
| QAQ-8171 | Client | Dates are being automatically incremented by 1 day even though they are not being changed during an edit | SUPPORTPRI-63559 TCE 6.3.5 patch 13 |
8/1/22 |
Duplicate of SUPPORTPRI-63559 Released |
| QAQ-8399 | Client | Global Search error when user does not have system or admin settings rights | SUPPORTPRI-64652 TCE 6.3.6 Patch 3 TCE 6.3.7 TCE 7.0 |
8/24/22 8/9/22 9/29/22 |
Released |
| SOH-4030 | Client | REST GET on object with limited user missing rights throwing PDE, causing 500 response | Resolved | ||
| SOH-4047 | Client | Global Search indexing log is failing with index not found | Resolved | ||
| QAQ-8452 | Client | Page action button alignment is not proper with matter name | Functioning as Designed | ||
Known Issues marked as Won't Fix
These issue were deemed low user path/low priority. If you see an issue in this list that affects your team, please contact TeamConnect Support.
| Tracking Code | Reporter | Issue | Patch/Update | Release Date | Status |
| QAQ-8364 | Client | Global Search throwing error | Won't Do - Ticket is incomplete | ||
| QAQ-8210 | Client | Screens are readjusting multiple times while checking-in and checking-out documents | Won't Do - Not a defect | ||
| SOH-4028 | Cient | The matter search screen takes time to display but still it never displayed the search screen | Not a defect |