This article solves an issue found on Suite servers with the following configuration:

• Windows 2019 server OS
• Tomcat installed
• Java 8 installed

When attempting to run i-net Configuration Manager for Clear Reports, an error occurs.

When installing Tomcat and using Java 8 on a Windows 2019 server running Suite, folder InetConfigurationManageris installed inC:. When running the following command on Windows Command Prompt as an administrator:

   java -jar clearreports.jar

the following message is displayed:

   Reporting,WARN  05/07 10:50:17,#00014] sending engine message: java.lang.UnsatisfiedLinkError: C:\Users\admin-user\AppData\Local\Temp\5\jna--221257318\jna6552171026762671289.dll: Can't find dependent libraries

The error appears when performing the following steps:

1. Configure JAVA_HOME in environment variables.

2. Open cmd.exe as an administrator.

3. Go to the folder where ClearReports.jarresides:

        cd C:\InetConfigurationManager
   

4. Run the following command:

         java -jar ClearReports.jar
   

   The following message appears:

       Reporting,WARN  05/07 10:50:17,#00014] sending engine message: java.lang.UnsatisfiedLinkError: 
       C:\Users\admin-user\AppData\Local\Temp\5\jna--221257318\jna6552171026762671289.dll: Can't find 
       dependent libraries
   

The error occurs because file MSVCR100.dllis missing. You can restore the file by copying a valid MSVCR100.dll file in the Windows folder or installing the C++ redistributable package from Microsoft.

Install MSVCR100.dll in the Windows Folder

1. Ensure that you download the correct version of the MSVCR100.dll file, which can be for 32 or 64 bit OS.

2. Paste the MSVCR100.dllfile to the following folders:

   • 32-Bit: C:\Windows\System32
   • 64-Bit: C:\Windows\SysWOW64

3. Restart the server.

Download the Microsoft Visual C++ Redistributable Package

The MSVCR100.dll file comes with Microsoft Visual C++ 2010 redistributable package. Download the 2010 distributable package from Microsoft.