Introduction

The Ideas Portal allows you to suggest enhancements to the system and vote on other client suggestions.

How often does Mitratech evaluate the pool of ideas?

The pool of Ideas is evaluated continuously. Our Product Managers review each Idea personally and try to respond within 3 – 5 days. They may suggest other ways to achieve the same goal or they may add weight to the Idea by fleshing it out a little, asking questions around the use-case if it’s not quite clear and they may also vote on the Idea themselves.

How does the status of an idea get updated?

In terms of status updates, the product team tries to review new ideas as they come in, but sometimes it can take a day or two. Once the idea has been reviewed, the status is set as “Future Consideration”, which means it’s waiting on more votes to get to the top of the list.

What do the different idea statuses mean?

• Already Exists: Once reviewed (1 – 5 days)
• Will not Implement: Once reviewed (1 – 5 days)
• Planned: When an item is scheduled for a release
• Shipped: When the release with the idea in is publically released

How is the voting measured?

Ideas are evaluated based on many different factors. Raw votes help, but when evaluating Ideas we do also take into account how many different customers are interested in a particular feature. This gives our Product Management team a good steer on what the priorities are across our entire customer base.

What is the difference between My Votes and My Subscriptions?

My Ideas: Ideas you’ve personally submitted
My Votes: Ideas that you’ve voted on
My Subscriptions: Ideas that you are set to receive email updates on due to either submitting, voting or commenting on a specific idea

How do ideas get added to the product roadmap?

Our roadmaps are under continuous review to make sure that our resources are focused on the features that will deliver the greatest value for our customers and also to expand our products to make sure they are the best on the market. There are several criteria that we apply when including Ideas into the roadmap:

1. The number of votes (including unique votes)
2. How much customer value an Idea will deliver
3. How closely aligned an Idea is to our current roadmap
4. How much time and resources an Idea will take to build

If an Idea would take a long time to build (3 – 6 months) then it would need to be able to stand on its own as a roadmap item and be prioritized accordingly. For medium size Ideas (1 – 3 months), they would need to very closely align with a planned roadmap item or be able to stand on their own as a roadmap item. For smaller Ideas (less than 1 month), if they offer a lot of value or are quick to build, then they will be added as and when there is capacity within a release. In cases where there are a lot of Ideas in the same area, these will often be rolled up into a larger roadmap item and prioritized accordingly.

What is the release cycle frequency for implementing new features?

Our product team always endeavors to include as many Ideas in a release as possible and we aim to do 1 – 2 major releases per year.