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Deleting Documents in Knowledgebase

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This article will guide you on deleting Documents in Knowledgebase.

Deleting Documents in Knowledgebase

Kindly follow the instructions below to delete documents/ files in the Knowledgebase:

1. Navigate to 'Setup'>> Knowledgebase.

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2. Click 'Documents' under Petition-Types.

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3. Tick on the selected Item(s) and click on 'Delete All'.

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*Please note that we can only delete those documents uploaded in Knowledgebase. Those documents/files directly uploaded at the client level cannot be deleted as the tick box is grayed out.