INSZoom - Snapshot of Cases
This article will guide you on how to take a snapshot of cases
Snapshot of Cases
Snapshot is a customize-able view of key fields in a case.
Users who need to quickly view key fields for a case can use Snapshot. To customize your snapshot view, open an existing case. In the Detailed Info section, hover over Snapshot and select Customize.
A pop up will render. Select or remove items in the list.
Click Save to apply your changes.
The new Snapshot view will appear using the Customized link.
