Close Case with Alerts Switched Off

Note: Forms and Standard Edition users need to click on Details/Dates (Left Menu) to close the case.

1. On the 'Case Info' page, select 'Details/Dates'.
2. Click the 'Close Case' button.

3. The ‘Edit Case Details’ pop-up is displayed. Under ‘Make this Case as’ drop-down, select ‘Close Case with Alert Off’.
4. Once selected, click on ‘Save’.