This article will guide you on how to close a case with alerts switched off
Close Case with Alerts Switched Off
Note: Forms and Standard Edition users need to click on Details/Dates (Left Menu) to close the case.
- On the 'Case Info' page, select 'Details/Dates'.
- Click the 'Close Case' button.
- The ‘Edit Case Details’ pop-up is displayed. Under ‘Make this Case as’ drop-down, select ‘Close Case with Alert Off’.
- Once selected, click on ‘Save’.