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Client Support Center

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Corridor - Imported invoices have a 'Waiting for Import' status

As a client - If your invoice(s) has a 'Waiting for Import' status after the scheduled run time and the Bridgeway Corridor web site is fully operational, there is likely a problem with your Scheduler service and/or your Smart Invoice Web Task. Please do the following in Suite Manager:

1. Restart your Scheduler service under Scheduler/Service
2. Run the Smart Invoice Web Task under Scheduler/Schedule

As a law firm- If your invoice has "Waiting for Import" status, the client's scheduled task has not processed the invoice. Please wait for the client's task to run for the status to change.