Skip to main content
Mitratech Success Center

Client Support Center

Need help? Click a product group below to select your application and get access to knowledge articles, webinars, training content, and release notes or to contact our support team.

Authorized users - log in to create a ticket, view tickets status and check your success plan details.

 

Gather and Send iOS Device Log Files from iPad via iTunes

  1. Last updated
  2. Save as PDF
This article contains information on how to gather and send Device log files (data) from iPad with installed CMO App to Mitratech Support Team

Goal

After completing this, the Device log files (data) from iPad with installed CMO App can be shared in a zipped folder and used for investigation purposes. 

 

Prerequisites

  • Ability to login to iOS CMO App on iPad device
  • iOS USB cable to connect iOS device with computer/ laptop
  • iTunes Software installed on the intended computer/ laptop

 

Steps to Send Device Log Files

Connect to iTunes

 

1. Begin by connecting iPad device to the intended computer/ laptop using the USB cable

 

2. Navigate to iTunes Software and Click on Sync to get latest backups from iPad to iTunes

How to gather and send Device log files (data) from iPad with iOS app to Mitratech Support Team-1.png

App Data

3. Then Navigate to My Computer/ This PC on your computer and type - '%appdata%' in search bar and click Enter

 

How to gather and send Device log files (data) from iPad with iOS app to Mitratech Support Team-2.png

 

Apple Computer- Device Name

4. By default, App Data - Roaming folder will appear up

5. Navigate further to Apple Computer to view details in the folder

 

How to gather and send Device log files (data) from iPad with iOS app to Mitratech Support Team-3.png

 

 

6. Further navigate to Apple Computer > Logs > Crash Reported > Mobile Device > 'Device Name' (Current iPad connected Name as displayed in iTunes)

 

How to gather and send Device log files (data) from iPad with iOS app to Mitratech Support Team-4.png

 

(Note: your connected device name appears in iTunes on the left side, under 'Devices')

 

How to gather and send Device log files (data) from iPad with iOS app to Mitratech Support Team-5.png

 

Zip Folder

 

7. Lastly, Zip the Device folder (iPad Name Folder) using any zip compression with extension '.zip'

 

How to gather and send Device log files (data) from iPad with iOS app to Mitratech Support Team-6.png

 

8. Send this Device log files zipped file to Mitratech Support Team

 

How to gather and send Device log files (data) from iPad with iOS app to Mitratech Support Team-7.png