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CMO R15 Release Notes

This document details the resolved issues that are included in the CMO Web Maintenance and Mobile Maintenance Projects.


Welcome to the CMO Compliance R15 Release Notes.

This document details the client-reported issues that are included in the CMO Web Application R15 maintenance release. The following Release Notes cover resolved issues in the Web Application, as well as the mobile iOS and Windows apps that affect versions Update 25 and Version 16.0. The individual tickets will detail the applicable versions.

Visit the Client Success Portal at to view supplemental CMO Help Articles.


Resolved Issues 

This section describes the issues that are resolved in the CMO Compliance R15 maintenance release. Each resolved issue is documented in the format:

  • A description of the issue
  • Internal tracking code
  • Salesforce case number, if applicable
  • Affected Version


Web Application 

Issue: Specific user groups were appearing in a list of business unit assignments even though they were not assigned to that business unit.
Tracking code: CW-7442
Support Case: 2017-1017-406206
Affects Version(s): Update 25, 15.02.25.R10, 15.02.25.R15

Issue: Client request for confirmation and discussion about maintenance done on the database server and application server. 
Tracking code: CW-8677
Support Case: 2018-0216-432732
Affects Version(s): Update 25, 15.02.25.R15, v16

Issue: Users were able to save an Event if a text value was incorrectly entered into a numeric-only field.
Tracking code: CW-9122
Support Case: 2018-0306-436419
Affects Version(s): Update 25, HF-6

Issue: Error message thrown when user tried to copy an Event to create a new Event.
Tracking code: CW-10249
Support Case: 2018-0511-450703
Affects Version(s): Update 25, 15.02.25.R15

Issue: When using the Chrome or Opera browsers, a form would automatically return users to the top of the page when they opened the free draw signature field.
Tracking code: CW-10281
Support Case: 2017-0401-362915
Affects Version(s): HF-6

Issue: When using the iOS app, client signatures did not copy correctly when synced from iOS > Web.
Tracking code: CW-10343
Support Case: 2017-0401-362923
Affects Version(s): Update 24, HF-6

Issue: When creating a new event from the Create an Event widget, the Entity information was not pre-populated.
Tracking code: CW-9581
Support Case: 2017-0726-387656
Affects Version(s): Update 25, 15.02.25.R15, v16

Issue: Server error thrown randomly when users changed environments, reporting, or working with questionnaires. 
Tracking code: CW-10423
Support Case: 2018-0524-453816
Affects Version(s): Update 25

Mobile iOS App 

Issue: Emails sent out via the iOS app were not being sent out or received by recipients. 
Tracking code: CMM-10406
Support Case: 2017-0401-354458
Affects Version(s): Update 24, Update 25, 15.02.25.R15, v16, HF-6

Issue: Event templates were not synced down to the iOS app upon initial sync and users were not able to create new events on the app.
Tracking code: CMM-10470
Support Case: 2018-0522-453149
Affects Version(s): Update 25

Mobile WinApp 

Issue: All questions in a Form were displayed on one page even though the Show Multiple Questions setting was disabled (meaning each question should have displayed on its own page).
Tracking code: CMM-10209
Support Case: 2017-0712-384653
Affects Version(s): Update 25, 15.02.25.R15, v16

Issue: Client data was lost before user attempted to sync from WinApp to web. 
Tracking code: CMM-10698
Support Case: 2018-0530-454963
Affects Version(s): Update 25

Issue: The WinApp did not prompt users older navigation was unavailable while uploading attachments via Actions. 
Tracking code: CMM-10482
Support Case: 2018-0522-453177
Affects Version(s): Update 25, 15.02.25.R15, v16

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