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CMO R14 Release Notes

This document details the feature enhancements and resolved issues that are included in the CMO Web Maintenance and Mobile Maintenance Projects.



Welcome to the CMO Compliance R14 Release Notes.

This document details the client-reported issues that are included in the CMO Web Application R14 maintenance release. The following Release Notes cover resolved issues in the Web Application, as well as the mobile iOS, Android, and Windows apps that affect versions Update 25 and Version 16.0. The individual tickets will detail the applicable versions.

Visit the Client Success Portal at to view supplemental CMO Help Articles.


Resolved Issues 

This section describes the issues that are resolved in the CMO Compliance R14 maintenance release. Each resolved issue is documented in the format:

  • A description of the issue
  • Internal tracking code
  • Salesforce case number, if applicable
  • Affected Version

Web Application 

Issue: When filtering by particular project (entity) in the Rolling Average Frequency Rate widget, the 12-month rolling frequently rate line was not visible in the widget.
Tracking code: CW-7506
Support Case: 2017-1124-415711
Affects Version(s): Update 25, v16

Issue: The FRA 2014 Report templates were missing the Date column after client upgraded from version 14.05 to 15.02.
Tracking code: CW-9729
Support Case: 2018-0329-441746
Affects Version(s): Update 25, v16

Issue: The Org Unit History showed all (rather than specific) documents added to associated Events. 
Tracking code: CW-8439
Support Case: 2018-0205-430185
Affects Version(s): Update 25, v16, Client-specific HF-6

Issue: When a Role was cloned then deleted, it caused the original role to lose Edit Access to their own role.
Tracking code: CW-9654
Support Case: 2018-0329-441869
Affects Version(s): Client-specific HF-6

Issue: Event ID and history did not populate for an Event.
Tracking code: CW-8894
Support Case: 2018-0207-430887
Affects Version(s): Client-specific HF-6

Issue: Server error appeared and User information was not accessible via Admin > Users.
Tracking code: CW-9313
Support Case: 2018-0315-438437
Affects Version(s): Update 25, v16

Issue: Users were completing actions via an ICWS button, but the Actions were not being closed out and users were unable to complete Workflow Actions.
Tracking code: CW-9407
Support Case: 2018-0308-436921
Affects Version(s): Update 25

Issue: A user with insufficient permissions was able to perform Events. Additionally, responses were cleared upon entry into the Event, even though the user could not technically edit the question/section/response. 
Tracking code: CW-9717
Support Case: 2018-0205-430080
Affects Version(s): Update 25, v16, Client-specific HF-6

Issue: The HRImport feature did not allow for multiple Org Units to be assigned against one Entity.
Tracking code: CW-9784
Support Case: 2018-0404-442941
Affects Version(s): Update 25, v16, Client-specific HF-6


Mobile iOS Application

Issue: When user synced from Mobile > Web > Mobile, all Non-Compliances and Actions were not associated to their respective Events.
Tracking code: CMM-2409
Support Case: 2017-0401-353977
Affects Version(s): Update 24, Update 25, 15.02.25 R4.5, 15.02.25 R5, 15.02.25 R14

Issue: The Due Date field did not appear when Event was created from a Dashboard on iOS.
Tracking code: CMM-7367
Support Case: 2018-0112-425259
Affects Version(s): Update 25, 15.02.25 R14, v16

Issue: The iOS app kicked users out and was unusable unless the cache was cleared and the app was resynced. 
Tracking code: CMM-8481
Support Case: 2018-0206-430532
Affects Version(s): Update 24, Update 25, v16

Issue: iOS App did not allow user to annotate photos and crashed whenever annotations were attempted.
Tracking code: CMM-9551
Support Case: 2018-0319-439287
Affects Version(s): Update 24, v16

Issue: The multi-level drop down menu did not appear or function on iOS as it does on the web.
Tracking code: CMM-9647
Support Case: 2018-0329-441911
Affects Version(s): Update 24, Update 25, v16

Issue: The iOS app auto-filled the Event Date field when it should have remained blank (as it did on the web app).
Tracking code: CMM-9815
Support Case: 2018-0406-443458
Affects Version(s): Update 24

Issue: When a sync was attempted in the field for a Form containing comments, pictures, and attachments, [occasionally] only the Form answers would sync to the web while the rest of the data was lost.
Tracking code: CMM-9697
Support Case: 2018-0403-442457
Affects Version(s): Update 25, 15.02.25 R13

Mobile Windows Application

Issue: All questions in a Form were displayed on one page even though the Show Multiple Questions setting was disabled (meaning each question should have displayed on its own page).
Tracking code: CMM-2183
Support Case: 2017-0712-384653
Affects Version(s): Update 25, v16

Issue: Error thrown after the app's initial sync.
Tracking code: CMM-9737
Support Case: 2018-0402-442361
Affects Version(s): Update 25, 15.02.25 R14

Mobile Android Application

Issue: The initial sync took upwards of 40 minutes to complete on the Android app.
Tracking code: CMM-9887
Support Case: 2018-0319-439069
Affects Version(s): Update 25, 15.02.25 R14, v16

Issue: The translated module names on the Andriod app did not match the translated module names on the web.
Tracking code: CMM-9463
Support Case: 2018-0314-438217
Affects Version(s): Update 25, 15.02.25 R14

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