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Backup and Send CMO iOS App Log Files via iTunes

This article contains information on how to gather and send App log files (data) from iOS CMO app installed on iOS device to CMO team.

Goal

After reviewing this article, the iOS CMO App log files (data) can be shared in a zipped folder and used for investigation purposes or backed up to retrieved later on.

Prerequisites

 

  • Ability to login to iOS CMO App
  • iOS USB cable to connect iOS device with computer/ laptop
  • iTunes Software installed on the intended computer/ laptop
  • iOS CMO App to be initial synced successfully

 

Steps to Gather the Log Files

Connect to iTunes

1. Begin by connecting iOS device to the intended computer/ laptop using the USB cable

2. Navigate to iTunes Software and Click on your iOS device icon displayed on the top left panel

How to gather and send iOS CMO App log files (data) to Mitratech Support Team-1.png

Go to Apps

3. Click Apps from the left window under iPad Settings

4. CMO App is now visible on the right hand screen under Apps installed on the device

 

How to gather and send iOS CMO App log files (data) to Mitratech Support Team-2.png

 

File Sharing

5. Scroll down in the Apps screen, until you see the ‘File Sharing’ section. Click on CMO.

6. Select all these data (app log) files on the right hand side under CMO Documents and click Save to…

 

How to gather and send iOS CMO App log files (data) to Mitratech Support Team-3.png

 

Save Files

7. Save all these Files to a New Folder (You can add today's date in the folder name too) on the intended location

8. Select this New Folder and click Select Folder

 

How to gather and send iOS CMO App log files (data) to Mitratech Support Team-4.png

 

9. Now zip up this Folder using '.zip' extension (You can use any compression software to do this)

 

How to gather and send iOS CMO App log files (data) to Mitratech Support Team-5.png

 

 

10. Send this zipped file with iOS app data files to Mitratech Support Team

 

How to gather and send iOS CMO App log files (data) to Mitratech Support Team-6.png

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