Why do I get a blank white screen when I attempt to Sign In?
When logging into the Acuity portal and you receive a blank white page, this indicates your password has expired. Once your password has expired, it must be reset by Acuity.
Please call Acuity Support to let us know your password has expired and we will reset the password for you.
Contact Acuity Support
Toll Free – 1-888-784-7224
- Press option 3 (Support), then option 1 (ELM Products), then option 6 (Acuity ELM), to get to the Acuity ELM Support queue where a customer support representative will take your call.
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