How Do I Submit an Appeal

Currently, there is no formal appeal process within Acuity.

To appeal an adjustment on your invoice, please contact the Client directly.

Be sure to include the Invoice Number, Claim Number, Claim Name, Date of Service, and Amount Billed in your correspondence.

Outline your expectations for the payment. Then explain why the fee or expense should be reimbursed. Make sure to provide all receipts.

The Client will let you know if they will reimburse the charge and also tell you how to resubmit it.

Please contact Acuity Support if you have questions when resubmitting your entries.