How Do I Submit an Appeal

• Currently, there is no formal appeal process within Acuity.
• To appeal an adjustment on your invoice, please contact the Client directly.
• Be sure to include the Invoice Number, Claim Number, Claim Name, Date of Service, and Amount Billed in your correspondence.
• Outline your expectations for the payment. Then explain why the fee or expense should be reimbursed. Make sure to provide all receipts.
• The Client will let you know if they will reimburse the charge and also tell you how to resubmit it.
• Contact Acuity Support if you have questions when resubmitting your entries, see How to Contact Acuity Support