Cram delay measures the difference in time between when legal activities are conducted and when those activities are actually logged into the Firm’s timekeeping system. A decrease in the cram delay directly correlates to an increase in accurate time entries. More accurate time entries reduce overbilling and save the client money.
Setting a cram threshold designates an appropriate timeframe for a cram delay. You receive a notification when the attorney enters activity into their billing system after this designated timeframe. Setting cram thresholds is a simple way to demand better billing practices.
To add a Cram Threshold:
- On the Notifications page, click the Cramming tab at the top of the page.
- Click the Add New Threshold icon next to the Cram Thresholds area.
- Set the scope of the threshold:
- All Firms - select a particular firm or All Firms attached to that client account.
- All Engagements - select a particular engagement or All Engagements pertaining to the firm selection.
- All Matters - select a particular matter or All Matters pertaining to the firm and engagement selections.
- Days - select the number of days a firm has to enter information for a matter. If the firm exceeds this number, then an alert notification is generated.
- Select the checkbox if you want to receive an email notification. Otherwise, you can only view the alerts when you are logged into Viewabill.
- Click Save. The new cram threshold now appears in the Cram Threshold area.
- To delete the threshold, click the x in the row of the threshold.
When an attorney exceeds this threshold, the alert appears in the Cramming Alerts area at the top of the page. In this section, you can view the matter and archive the alert. To view the archive, click the View Archive link. To open the Data Explorer page for the specific matter, click the name in the Matter Name column or the View Matter icon in the Action column for the specific matter. To open the Data Explorer page for the specific firm, click the name of the firm in the Law Firm column.