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Mitratech Success Center

PolicyHub System Requirements V5.1.0


Server Side

  • Dual-Core Intel® Xeon processor; 8GB RAM; hard disk size depends on volume of distribution and document retention.
  • Windows Server 2008 and IIS 7, Windows Server 2012 with IIS 8 or Windows Server 2016.
  • Microsoft Indexing Services installed where file system storage is to be used.
  • Domain user account with local administration privileges for installation and configuration.
  • Domain Account, for the PolicyHub services to run under.
  • Microsoft SQL Server 2008 R2, 2012, 2014, 2016 or 2017, Enterprise or Standard.
  • SQL Server Management Studio installed on PolicyHub server.
  • Microsoft .NET Framework v4.6.2.
  • Adobe Reader DC.
  • Microsoft Office 2007 or Microsoft Office 2010 with the Office Primary Interop Assemblies installed.
  • Microsoft Visio 2007 or 2010 with the Office Primary Interop Assemblies installed if Visio conversion is required.

Client Side: All Users


  • Intel/AMD min 1GHz+; 2GB RAM; minimum screen resolution 1024x768; 40GB hard disk.
  • Adobe Reader DC.
  • Internet Explorer 11 or Edge, the latest version of Mozilla Firefox or the latest version of Google Chrome.
  • Microsoft Office 2007, 2010, 2013 or 2016 in order to view or edit Office documents in their native format.


  • Latest version of Safari on iPad iOS 11.1.2 (Inbox only, excluding review and workflow).
  • Latest version of Safari on MacOS.
  • Office for Mac 2011.

Client Side: Administrators and Reviewers

In order to view and edit documents in the PolicyHub admin website and to complete reviews from the PolicyHub Inbox, the PolicyHub base URL will need to be added to the browser’s Trusted Sites.

If Office 2010 SP2 or later is installed, then document editing will use Office URI Schemes to edit documents, which must be enabled in the browser.

If not, then only IE and Firefox will be supported and they must have one of the following ActiveX controls installed and enabled in the Trusted Sites zone:

Client Side: Login Intercept

Login Intercept is only available on Windows clients with IE 11 or Edge browser and also requires .Net Framework 4.6.2 to be installed on the client machine.

User Management and Integration

  • Standard integration to an administered Microsoft Active Directory Service.
  • Node network wire speed minimum 2Mb for Inbox and 4Mb for Administration.

PolicyHub Server Installation In-depth

(This assumes the Server meets the current minimum specification for processor, operating system, RAM etc. as stated above.)

Additional PolicyHub Support Software

Server Specification, Including Preloaded Items

  • Microsoft Indexing Services enabled if storing documents on the file system or Full Text Indexing enabled on SQL Server if storing documents in the database.
  • Microsoft IIS 7, 8, 8.5 or 10.
  • Internet Explorer 11 or Edge, the latest version of Mozilla Firefox or the latest version of Google Chrome.
  • Microsoft .NET Framework v4.6.2.
  • Adobe Reader DC.
  • SQL Server 2008 R2*, 2012*, 2014*, 2016* or 2017*, Enterprise or Standard.
  • PolicyHub Product Licensing.
  • PolicyHub uses licences on a per-server basis. This is based on the server Fully Qualified Domain Name (FQDN) and Internet Protocol (IP) address.

Additional PolicyHub Support Software

  • Microsoft ‘Save as PDF’ for Office may need to be loaded, depending on the configuration. (Provided by Mitratech during install, if required.)
  • The machine will need a copy of Microsoft Office 2007* or Microsoft Office 2010* loaded and also a copy of Visio 2007* or Visio 2010* if Visio conversion is required.

* The Server owner needs to provide a legally licensed installation of this product.

Windows Security

  • A dedicated PolicyHub Windows User should be set up with access to the Active Directory and SQL Server.
  • This user will be used for the PolicyHub Service log in on the PolicyHub Server. The user must be in the Domain, with privileges to read the Active Directory.
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