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How to use Contact Me as a Custodian

Contact Me is available in holds which have not been responded. Follow these instructions to access Contact Me as a custodian.

  1. Go to My Active Holds.

  2. On the RESPONSE column, click Not Yet Responded.

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  1. On the Notice Response Page, click the Contact Me request link at the bottom of the page.

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  1. On the modal, enter the message for the hold issuer and click Send.

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  1. Communication between the custodian and the hold issuer show in the View Comments tab.

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  1. LegalHold will send you an email when the hold issuer has responded to your message. Click View in Portal to go to the View Comments tab.

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