INSZoom:-How do I find keywords to add to an email template?
This Overview demonstrates the process of finding keywords and adding them to an email template.
How do I find keywords to add to an email template?
Follow the below steps to add keywords to an email template:
- Navigate to 'Setup' (Left Menu) and click 'Knowledge Base'.
- Click 'Email Template' under 'Support Letter Templates'.
- Search the template and click the Edit icon.
- Click 'Refer Keywords'.
- Search for the keywords and select them.