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INSZoom:-How do I find keywords to add to an email template?

This Overview demonstrates the process of finding keywords and adding them to an email template.

How do I find keywords to add to an email template?

Follow the below steps to add keywords to an email template:

  1. Navigate to 'Setup' (Left Menu) and click 'Knowledge Base'.
  2. Click 'Email Template' under 'Support Letter Templates'.
  3. Search the template and click the Edit icon.
  4. Click 'Refer Keywords'.
  5. Search for the keywords and select them.

 

 

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