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Mitratech Success Center

Client Support Center

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Authorized users - log in to create a ticket, view tickets status and check your success plan details.

 

Admin Accounts Administration

Admin Accounts Administration lets you add, review, edit, and delete admins or support users.

admin accounts list

Add an Admin or Support User

To add an admin or support user:

1. Click Add.

add admin form

2. Enter the following information:

  • Name: Enter the admin/support name
  • Application Rights: Enter if the user is an admin or support user
  • Username: Enter the username 
  • New Password and Confirm Password: Enter the username password twice

 

3. On Password Security Options, check options User Must Change Password At Next Logon and Password Never Expires, if applicable.

4. On Contact Information, enter the Phone and Email.

5. Click Save.

View or Edit an Admin or Support User

To view or edit a user:

1. Click on the user that you want to view or edit.

2. Change any of the following information:

  • Name: Enter the admin/support name
  • Application Rights: Enter if the user is an admin or support user
  • New Password and Confirm Password: Enter the username password twice
  • Status: Set the user as active or inactive.

 

3. On Password Security Options, check options User Must Change Password At Next Logon and Password Never Expires, if applicable. 

4. Select Lockout if you need to keep the user but you don't want the user to log in to Corridor Admin. You must enter a description.

4. On Contact Information, change the PhoneEmail, or Expiration Date.

5. Click Save.

Delete an Admin or Support User

To delete a user, check the checkbox to the left of the user and click Delete.

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