Skip to main content
Mitratech Success Center

Corridor - Invoice Rejection: Line Item Does Not Contain a Valid Player

The reason for the rejection is not because the Timekeeper is not associated to the Matter as a Player, but rather because there are two records in eCounsel for the same Timekeeper ID for the Vendor; and the system cannot determine which one is the correct record. The information in both these records needs to be combined into one and the duplicate record needs to be deleted. Once the the duplicate record deleted, the invoice will import without issue.