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Mitratech Success Center

Corridor: failed to update status in Corridor

Regarding Invoices with the error: failed to update status in Corridor:

  • The Corridor technical team is looking into the root cause.
  • Usually this error can be ignored, since the invoice is actually imported. 
  • The status usually updates correctly when the Corridor task runs in the future (usually the Corridor task runs once a day about 12 AM Central time).*

*If the status does not update the following day (after noticing the error), please contact the eCounsel client and have them check their eCounsel system logs.

Regarding Invoices with the status: "Waiting for Import" longer than 1 day

  • The invoice should be resubmitted with the same number.
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