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Mitratech Success Center

How do I check the status of my uploaded file?

The status of your uploaded file is displayed in the Recent Activity table on the Upload Invoices screen.

File Status

Description

What it Means/What to Do

Processing Invoices

The system is processing invoices in the uploaded file.

You will only see this status if the uploaded file is large (or if the system is busy due to many other users processing invoices at the same time). Requires no action.

Ready to Submit

Invoices from this file have been processed and are ready for submission to the client.

You can preview your invoices by clicking on the File Name, attach documents (see How do I attach documents to my uploaded invoice?) to your invoices, and submit the file to the client.

Ready to Submit, with Errors

Invoices from this file have been processed and are ready for submission to client. Some invoices have no fatal errors, but at least one invoice contained in the file does have a fatal error. Invoices with fatal errors will not be included in the submission to the client.

If you find it acceptable to submit some of your invoices to the client while holding others back for correction, you can perform the steps described in "Ready to Submit", above. After you submit you will need to locate the invoices with errors, download them from Collaborati, correct the error(s) in your time and billing system and regenerate and resubmit your file (see Troubleshooting Uploaded Invoices).

Alternately, you can decide not to submit, delete the entire batch of invoices, correct the error(s) in your time and billing system and regenerate and resubmit your file.

File Error

All invoices contained in the file have fatal errors, which need to be corrected before the file can be processed.

You need to review error details by clicking on the File Name, correct the error(s) in your time and billing system and regenerate and resubmit your file (see Troubleshooting Uploaded Invoices).

Waiting for Client to Accept

The invoices have been submitted to the client, but the client system has not received these invoices yet.

Client should normally receive your invoices shortly. However, there may be delay in client invoice retrieval due to the client system overload, technical issues, or client Administrative issues. If this status lasts more than a few hours, contact Mitratech Support

Completed

All invoices from this file have been received and processed by client.

You can see the invoice status (see Invoice Status Details) of individual invoices from this file at the Track Invoices screen (see How do I track an invoice?)

Completed, with Errors

Some invoices from this file have been received and processed by client. However, at least one invoice contained in the original file had an error and has not been submitted. Invoices with errors will not be received or processed by the client.

You can check invoice status as described in "Completed", above. You can also download the errors from this file to your computer (see How do I handle files that are Completed, with Errors?)

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