Skip to main content
Mitratech Success Center

Collaborati: How to resolve error 'Blocked from submitting invoices' ?

When you are trying to submit your invoice to the client, sometimes you face 'Blocked from submitting invoices' error. This error is also visible on 'Track Invoices' page.

 

1. Error while submitting Invoices

Collaborati-BlockedFromSubmittingInvoicesError-1.jpg

 

2. On Track Invoices page

Collaborati-BlockedFromSubmittingInvoicesError-2.jpg

 

Cause:

The error 'Blocked from submitting invoices' occurs if your account has been placed on financial hold for one or more than one Clients with which your firm is associated. This is because your firm has not paid the Collaborati Use Fee (CUF) for your connection with your Client.

 

Solution:

To resolve this error, you must pay the fee for this Client. Once fee is paid, you will be able to bill invoices to your Client. You can reach out to our Finance department at 'ebilling@mitratech.com' regarding financial hold related to this Client.

 

Additional Notes:

  1. The hold is only for that Client, however you can still submit invoices for other Clients. The screen will say 'Blocked from Submitting Invoices', however there is no issue with submitting invoices for other Clients.
  2. The Collaborati Use Fee (CUF) is a fee that Vendors/Law Firms pay to use Collaborati. The terms of the CUF may depend upon the client that is using Collaborati for electronic billing. Some clients pay the fee on behalf of their vendors. This fee is applicable to firms in the US, Canada and UK. For more information on CUF, you can contact 'ebilling@mitratech.com'.